In-show order form

Our terms for sale of a vehicle at the Caravan & Camping Show, NEC
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply a Super Soco branded vehicle to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide a vehicle to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are Vmoto UK Distribution Limited a company registered in England and Wales. Our company registration number is 09524709 and our registered office is at Unit 1 High Dyke, Navenby, Lincoln, England, LN5 0BQ. Our registered VAT number is 211 674 922.
2.2 How to contact us. You can contact us by telephoning our customer service team at 0800 133 7304 or by writing to us at info@vmoto-uk.com or at our registered office address above.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when you sign it electronically below, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the vehicle. This might be because the vehicle is out of stock, because we have identified an error in the price or description of the vehicle or because we are unable to meet a delivery deadline you have specified.
3.3 We only sell to the UK. Our brochure and website are solely for the promotion of a vehicle in the mainland UK. Unfortunately, we do not accept orders from or deliver to addresses outside the mainland UK.
4. Your vehicle
Your vehicle may vary slightly from its pictures. The images of the vehicle in our brochure or on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours or the printed pictures in our brochure accurately reflects the colour of the vehicle. Your vehicle may vary slightly from those images.
5. Your rights to make changes
If you wish to make a change to the vehicle you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the vehicle, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6. Our rights to make changes
We may change the vehicle:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements. These changes will not affect your use of the vehicle.
7. Delivery of the vehicle
7.1 Delivery costs. The costs of delivery will be as told to you during the order process.
7.2 When we will provide the vehicle. During the order process we will let you know when we will provide the vehicle to you, which will be within 30 days of the date of the order. Delivery is conditional upon payment in full for the vehicle
7.3 We are not responsible for delays outside our control. If our delivery of the vehicle is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any vehicle you have paid for but not received, or any advance payment.
7.4 Collection by you. If you have asked to collect the vehicle from our premises, you can collect the vehicle from us at any time during our working hours of 9.00am to 5.00pm on weekdays.
7.5 If you are not at home when the vehicle is delivered. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery. The costs of rearranged delivery will be charged to you separately.
7.6 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.
7.7 Your legal rights if we deliver late. You have legal rights if we deliver any a vehicle late. If we miss the delivery deadline for any a vehicle then you may treat the contract as at an end straight away if any of the following apply:
(a) we have refused to deliver the vehicle;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
7.8 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
7.9 When you become responsible for the vehicle. The vehicle will be your responsibility from the time we deliver the vehicle to the address you gave us or you collect it from us.
7.10 When you own the vehicle. You own the vehicle once we have received payment in full.
7.11 What will happen if you do not give required information to us. We need certain information from you so that we can supply the vehicle to you and register it in your name, for example, your name, address, DVLA driver number. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract and deduct our reasonable costs from any advance payment you have paid.
7.12 Reasons we may suspend the supply of a vehicle to you. We may have to suspend the supply of a vehicle to:
(a) deal with technical problems or make minor technical changes;
(b) update the vehicle to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the vehicle as requested by you or notified by us to you (see clause 6).
7.13 We may suspend delivery of the vehicle if you do not pay. If you do not pay us for the vehicle when you are supposed to (see clause 11.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend delivery of the vehicle until you have paid us the outstanding amounts. We will contact you to tell you we are suspending delivery of the vehicle. As well as suspending delivery of the vehicle we can also charge you interest on your overdue payments (see clause 11.5).
8. Your rights to end the contract
8.1 You can always end the contract for supply of a vehicle before it has been delivered and paid for. You may contact us to end your contract for a vehicle at any time before we have delivered it and you have paid for it, but in some circumstances we may charge you for doing this, including by deducting an amount from any advance payment paid, as described below. Of course, you always have rights where a vehicle is faulty or mis-described (see clause 10, "If there is a problem with the vehicle").
8.2 What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full (including any advance payment) for any a vehicle which has not been delivered and you may also be entitled to further compensation. The reasons are:
(a) we have told you about an upcoming change to the vehicle or these terms which you do not agree to (see clause 6);
(b) we have told you about an error in the price or description of the vehicle you have ordered and you do not wish to proceed;
(c) there is a risk that delivery of the vehicle may be significantly delayed because of events outside our control;
(d) we have suspended delivery of the vehicle for technical reasons for a period of more than 6 weeks; or
(e) you have a legal right to end the contract because of something we have done wrong.
8.3 What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 8.2, then the contract will end immediately and we will refund any sums paid by you for a vehicle not delivered but we may deduct from that refund (or, if you have not made an advance payment, charge you) £500 as compensation for the net costs we will incur as a result of your ending the contract.
8.4 Returning a vehicle after ending the contract. If you end the contract after a vehicle have been delivered to you, you must return it to us. If you are ending the contract because we have told you of an upcoming change to the vehicle or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you are exercising your legal rights to end the contract because of something we have done wrong then we will pay the costs of return. In all other circumstances you must pay the costs of return.
9. Our rights to end the contract
9.1 We may end the contract if you break it. We may end the contract for a vehicle at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the vehicle, for example, name, address and DVLA driver information; or
(c) you do not, within a reasonable time, allow us to deliver the vehicle to you or collect it from us.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for a vehicle we have not provided but we may deduct or charge you up to £500 as compensation for the net costs we will incur as a result of your breaking the contract, including by deduction from any advance payment you have paid.
10. If there is a problem with the vehicle
10.1 How to tell us about problems. If you have any questions or complaints about the vehicle, please contact us. You can telephone our consumer service team at 0800 133 7304 or write to us at info@vmoto-uk.com or Unit 1 High Dyke, Navenby, Lincolnshire LN5 0BQ.
10.2 Summary of your legal rights. We are under a legal duty to supply a vehicle that is in conformity with this contract. See the box below for a summary of your key legal rights in relation to the vehicle. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your vehicle your legal rights entitle you to the following:
up to 30 days: if your goods are faulty, then you can get an immediate refund.
up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
10.3 Your obligation to return a rejected vehicle. If you wish to exercise your legal rights to reject a vehicle you must either return it in person or allow us to collect it from you. We will pay the costs of delivery or collection.
10.4 Vehicle warranty. Your rights under these terms and conditions are in addition to, and do not affect, your rights under the warranty for the vehicle, which has been provided separately.
11. Price and payment
11.1 Where to find the price for the vehicle. The price of the vehicle (which includes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing. We take all reasonable care to ensure that the price of vehicle advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the vehicle you order.
11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we deliver the vehicle, we will adjust the rate of VAT that you pay, unless you have already paid for the vehicle (including delivery costs) in full before the change in the rate of VAT takes effect.
11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, a vehicle we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the vehicle's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the vehicle's correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the contract, refund you any sums you have paid and require you to return the vehicle at our expense.
11.4 When you must pay and how you must pay. We accept payment through the Paypal merchant portal in our form. You must pay an advance payment of £500 at the time of the order. We will charge your credit or debit card for the balance of the price of the vehicle when we dispatch the vehicle to you.
11.5 We can charge interest if you pay late. If you do not make any payment to us or if we are unable to collect any payment from you by the date agreed for delivery of the vehicle we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of HSBC Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
11.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
12. Our responsibility for loss or damage suffered by you
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but, except as set out in clause 12.2 we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods, as summarised at clause 10.2; and for a defective vehicle under the Consumer Protection Act 1987
12.3 We are not liable for business losses. We only supply the vehicle for domestic and private use. If you use the vehicle for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. How we may use your personal information
13.1 We will only use your personal information as set out in our Privacy Policy. A copy of our Privacy Policy can be found on our website at https://www.supersoco.co.uk/privacy-policy/.
14. Other important terms
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
14.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end this contract or make any changes to these terms.
14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the vehicle, we can still require you to make the payment at a later date.
14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the vehicle in the English courts. If you live in Scotland you can bring legal proceedings in respect of the vehicle in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the vehicle in either the Northern Irish or the English courts.